Email headers help us trace where a message came from and why it was delivered, delayed, or blocked. When reporting an email issue, please include the full headers of the affected message.
Below are simple instructions for the most common email programs.
Gmail (Web)
-
Open the email in Gmail.
-
Click the three dots (More) in the top-right corner of the message.
-
Select Show original.
-
Click Copy to clipboard.
-
Paste the headers into your support ticket.
Gmail (Mobile App)
The Gmail mobile app does not show full headers.
Please open the email in a desktop browser and follow the steps above.
Outlook (Desktop – Windows or Mac)
-
Double-click the email to open it in its own window.
-
Click File → Properties.
-
In the Internet headers box, select all text.
-
Copy and paste the headers into your support ticket.
Outlook (Web / Office 365)
-
Open the email.
-
Click the three dots (More actions).
-
Select View message details or View source.
-
Copy the entire header text and paste it into your ticket.
Apple Mail (Mac)
-
Open the email.
-
From the top menu, click View → Message → All Headers.
-
Select the header text at the top of the message.
-
Copy and paste it into your support ticket.
Apple Mail (iPhone / iPad)
Apple Mail on iOS does not show full headers easily.
Please forward the email to yourself and open it on a Mac or desktop computer, then follow the steps above.
Thunderbird
-
Open the email.
-
Click More → View Source (or press
Ctrl + U/Cmd + U). -
Copy the header section at the top.
-
Paste it into your support ticket.
Important Notes
-
Do not forward the email unless specifically asked. Forwarded emails often remove important header information.
-
Always copy the entire header, not just a portion.
-
If you are unsure, include everything shown.