The Email Support page allows Site Manager administrators to contact the Orthodox Web Solutions support team directly from within the admin panel. Messages submitted through this form are delivered to the appropriate support department and include useful diagnostic information to help our team assist you more efficiently.
Accessing Email Support
Navigate to:
Support → Email Us
This page provides a simple support form for submitting questions, reporting issues, or requesting assistance.
Submitting a Support Request
To send a message to support:
- Select the appropriate Department.
- Enter your Name and Email Address.
- Provide a short Subject.
- Describe your request or issue in the Comments field.
- Click Send Message.
Once submitted, your message will be sent to the selected department.
Support Departments
You may direct your request to the appropriate department:
- Support: Technical questions, troubleshooting, or assistance with your website.
- Billing: Questions about invoices, payments, or account billing.
- Sales: Information about services, upgrades, or new projects.
Automatic Information Included
To help our support team diagnose issues quickly, the system automatically includes additional information with your message, such as:
- Your website domain
- A direct link to your Site Manager admin area
- Your browser environment
- Your IP address
This information helps support staff identify potential configuration issues or environment-specific problems.
Additional Support Resources
The support panel also provides quick access to several helpful resources:
- Announcements for system updates
- Changelog for recent Site Manager improvements
- Checklist for recommended setup steps
- Client Area for account and billing management
- Knowledgebase for documentation and tutorials
- Network Status for server and service availability
- Support Tickets for managing existing requests
- Video Tutorials for guided walkthroughs
Using these resources can often provide quick answers to common questions and help you get the most out of your Site Manager system.